February 28, 2012

Walk-In at IBM Tech Support Associates (Voice) On 3 Mar 2012 @ Bangalore / Hyderabad

Walk-In at IBM Tech Support Associates (Voice) On 3 Mar 2012 @ Bangalore / Hyderabad

IBM India Pvt Limited
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

(6 Months+) Walk-In : Tech Support Associates (Voice) @ Bangalore / Hyderabad

Job Position : Tech Support Associate (Voice)
Job Designation : IT Helpdesk - Technical Support Associate (100% voice process)
Walk-In Location(s) : Bangalore / Hyderabad
Job Location(s) : Bangalore / Hyderabad
CTC : Will be disclosed to the selected candidates by the manager
Number of Vacancies : Open

Desired Qualification : Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience

Desired Experience :
6 Months to 3 Years in Tech Support Voice Process (Mandatory)

Job Role :
• IT Helpdesk - Technical Support Associate (100% voice process)
• Provide Technical solutions to the external customers
• Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
• Min 6 months of relevant experience in the mentioned skill areas
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
• Browser Support - Internet Explorer
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Receives incoming calls from customers and creates incident record or updates existing record.
• Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
• Ability to meet a set of defined account agent productivity measurements.
• Be able to identify opportunity for, and implement process improvements.
• Customer Service Skills
• Communications : verbal and written
• Neutral accent
• Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
• Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
• Questioning skills- probing skills, as relevant to the issue and level of the caller

Eligibility :
• Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience
• Must have good command over English
• Fluency, Vocabulary and pronunciation.
• Must have basic knowledge of Computer and operating systems
• Must be willing to work in Shifts

Selection Process :
• Group discussion - Technical Interview - Communication Assessment round

Mandatory Documents :
• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of latest 2months pay slips
• One passport size Photograph
• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.

IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.

** This role is not into BPO domain.
** Candidates who have attended the interview in the past 3 months should not appear for the interview.

Interested Please walk-in to below address on 03-Mar-2012 b/w 10AM - 1PM

Walk-In Date : On 3rd March 2012 (Saturday) : 10 AM to 1 PM
Walk-In Venue(s) :

IBM India Pvt Ltd,
3rd floor, Pine Valley, Embassy Golf Links, Inner Ring road,
Contact Person : Arun

IBM India Private Limited,
Mindspace Cyberabad Bldg No.3, Survey No.64
APIIC Software Layout Hitech City, Madhapur,
Hyderabad - 500081
Contact Person : Madan



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