GE 9022 TOTAL QUALITY MANAGEMENT Syllabus Regulation 2008 Anna University syllabus and question papers

GE 9022 TOTAL QUALITY MANAGEMENT Syllabus Regulation 2008 Anna University syllabus and question papers

ANNA UNIVERSITY :: CHENNAI 600 025
REGULATIONS 2008
CURRICULUM FOR B.E. COMPUTER SCIENCE AND ENGINEERING
Anna University Chennai B.E .Computer Science and Engineering Semester IV Regulations 2008 Syllabus

AIM:
To provide comprehensive knowledge about the principles, practices, tools and techniques of Total quality management. 

OBJECTIVES:

•   To understand the various principles, practices of TQM to achieve quality. 
•   To learn the various statistical approaches for Quality control.
•   To understand the TQM tools for continuous process improvement.
•   To learn the importance of ISO and Quality systems.

UNIT I  INTRODUCTION  9 
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming, Juran and Crosby – Barriers to TQM.


UNIT II  TQM PRINCIPLES  9
Leadership – Strategic quality planning, Quality statements - Customer focus Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Employee involvement  –  Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal  - Continuous process improvement – PDSA cycle, 5s, Kaizen - Supplier partnership – Partnering, Supplier selection, Supplier Rating. 

UNIT III  TQM TOOLS & TECHNIQUES I  9
The seven traditional tools of quality – New management tools – Six-sigma: Concepts, methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types. 

UNIT IV  TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Cost of Quality – Performance measures.

UNIT V  QUALITY SYSTEMS 9
Need for ISO 9000- ISO 9000-2000 Quality System – Elements, Documentation, Quality auditing- QS 9000 – ISO 14000 – Concepts, Requirements and Benefits – Case studies of  TQM implementation in manufacturing and service sectors including IT. 

TOTAL: 45 PERIODS  
TEXT BOOK:
1.  Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia, Third Edition, Indian Reprint (2006).

REFERENCES:
1.  James R. Evans and William M. Lindsay, “The Management and Control of Quality”, 6th Edition, South-Western (Thomson Learning), 2005.  
2.  Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, 3rd Edition, 2003.
3.   Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,2006.
4.  Janakiraman,B and Gopal, R.K, “Total Quality Management  –  Text and  Cases”, Prentice Hall (India) Pvt. Ltd., 2006.

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